Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mpdenyse92@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mpdenyse92@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mpdenyse92@gmail.com.

Detique Collections is not responsible for warranties. All applicable product information is originally developed from the manufacturing of products we associate on our online shop. 

It our sound advice to take photos at once if you receive a defective product from our online shop. We are here to assist with tracking orders, and replenishing your favorite products.

We want to make sure that we pay close attention to customer requests on how to reorder, return and resolve any order issues. 

Periodically we want to extend these policy for discounts and gift card promotions. This is important that we notify customers of these types of promotions. We are solely responsible for providing all promotions on the Detique Collections, Sensables 247, Grow Green, Vivid Dimensions, Detica.shop WED2C affiliated online stores.

In case if customer returns we will need the details of the financial info, customer contact information, discounted offer (noted) or the receipt of purchase. We want to be able to communicate with the drop shipping provider. These are the correct actions to interact with compliance on getting our customers back their value.

It is important for you to have a good experience while shopping with us.

If you have any concerñs please use the contact form to get connected. Please no profanity or harassment will be tolerated. 

We want to insure that you are allowed a 30 day return policy. However, it would be difficult to provide a refund without a receipt of purchase by the original customer placing the order. The original payment instrument used and integrated property on our online stores.

You need to contact our online store:

https://sensables247.myshopify.com/policies/privacy-policy